IN THIS ARTICLE
How it works
Go to 'Settings' → 'Accounts.' You should see a list of email accounts connected to your Woodpecker account there.
Email accounts connected properly are shown in black.
Mailboxes disconnected from Woodpecker will appear in red.
How to reconnect your email account
1. Go to 'Settings' → 'Accounts'.
2. Select the disconnected email account. You will be redirected to a new page.
3. Click the Reconnect the email link.
4. Follow the steps on the screen, allowing Woodpecker to access your inbox if necessary.
Here you can find our separate article on how to safely reconnect the email account, and in case you have any trouble doing so, reach out to us at [email protected] »
FAQ
Q: Why did my mailbox get disconnected?
Let’s say you have a Gmail or Microsoft account. You may have configured it properly some time ago, but somewhere along the way, you changed your password. Please remember that you need to update the password in Woodpecker as well. Besides, your mailbox can get disconnected because of the issue with the Refresh Token authorization mechanism.
We use it to securely connect your Woodpecker account with your mailbox and grant the App access to your inbox. Sometimes, this is an authorization, and the link can break, so you need to reconnect.
Troubleshooting
Woodpecker may connect your email address conditionally. Check what that means and how to fix this issue in our article.
In case of any other connection issues, look at our article I can't connect my mailbox.