IN THIS ARTICLE
How it works
Inbox in Woodpecker is where you can find your prospects' replies (All), send a New Email, Reply to your prospects, Forward your messages or Delete them. Scroll down to learn more about these options or jump to the last section to learn what else you can do in Woodpecker Inbox.
Your Inbox is divided into sub-categories where you can find replies:
marked as interested, maybe later, or not interested. Learn more How to use interest level? »
messages from the prospects of the particular status: responded, autoreplied, bounced, invalid, blacklisted, opt-out. You can find more information about statuses in our article What does the STATUS of a prospect mean?
Who can see the Inbox?
The Inbox can only be seen and reviewed by users who connected their emails to the account. No matter your role on an account, it’s a core functionality of our App and cannot be changed.
If you want a user other than you to see the Inbox tab, the solution is to disconnect their account in the app so they can connect it themselves – the same address cannot be connected twice, so this is the only solution. Keep in mind that when doing this, the history of this mailbox will be lost.
Centralized Inbox
Centralized Inbox collects messages from all mailboxes connected to a Woodpecker account. In the preview of a message, you'll see who this email refers to next to the "Recipient" field.
The search bar for the Centralized Inbox will find emails from two months ago. If you want to see an older message, you'll have to find it manually.
In the Centralized Inbox, you will see the addresses you have connected yourself — this works in the same way as the visibility of individual inboxes in the inbox tab.
New Email
New Email allows you to create a new message directly from your Woodpecker Inbox.
Sending an email using the New Mail feature automatically creates a new campaign.
That campaign is added to the queue if you have more campaigns running.
Campaigns created by sending a single email will be added to a folder CUSTOM EMAIL. If you change this folder’s name, Woodpecker will create a new one, also called CUSTOM EMAIL, and assign a new campaign to that folder.
What can you do?
Change the sender’s email (you need to have at least 2 mailboxes connected).
Type or paste in your prospect's email address.
Add Cc and Bcc.
Fill in the Subject line.
Change the font type and size.
Disable/enable open tracking.
Where can I find my custom emails?
Go to Campaigns.
Filter your campaigns by Folder → CUSTOM EMAILS. Read more about folders »
Reply
This feature allows you to answer your prospect's email.
While creating a reply, the open tracking option is disabled.
As there is no sent box in Woodpecker, you won't find your sent replies in the App.
What can you do?
Change the sender’s email.
Write your addressee’s email address.
Add Cc and Bcc.
Fill in the Subject line.
Change the font type and size.
Forward
Similarly to the Reply, doesn’t create a new campaign. Other functions stay the same.
Delete
Delete only from here - only deletes the email from Woodpecker Inbox. You will find that message in your mailbox.
Delete from here and my email Inbox - deletes this specific message from Woodpecker Inbox and your mailbox
Watch out! This option removes messages also from your mailbox. That means that you won't be able to access it through your email provider and restore it.
Delete all past and future emails from this prospect from here - deletes all emails from this prospect and prevent any future emails you might get from them from appearing in Woodpecker Inbox. They will still come to the inbox on your email server.
Delete all past and future emails from this domain from here - deletes all emails from any prospects sharing this domain and prevents any future emails you might get from them from appearing in Woodpecker Inbox. They will still come to the inbox on your email server).
GDPR encrypts this prospect - deletes all emails and encrypts your prospects' data, changing their status to OPT-OUT. Learn more about how to use GDPR encryption and unsubscribe.
Learn more about deleting emails from Woodpecker Inbox.
What else can you do in the Woodpecker Inbox?
Filter by Campaign
Change prospect’s status
Set a new date for a follow-up for prospects who sent an autoresponder
Assign email to campaign
This option allows you to assign a response to a certain campaign, not to add a prospect to a campaign. You can only assign a response to a campaign in which the prospect can be found.
Have a look at our list of hotkeys that make navigating through your Inbox in Woodpecker quick and easy.
Learn more on our blog How To Manage All Your Replies in Woodpecker Inbox »
LinkedIn replies
If you are a Sales Assistant or an Agency user with active SA features and use our Dux-Soup integration, you can check the replies from LinkedIn directly in Woodpecker's Inbox.
Click on the Inbox at the top of the page and then on the "LinkedIn" tab. All LinkedIn accounts connected to Woodpecker will be visible on the left, and after clicking on each, you'll see the conversations from LinkedIn where a prospect replied to you.
Sent emails
There's no "Sent" folder in Woodpecker Inbox, so you won't be able to see the emails sent from campaigns before any of your prospects reply to them in the Inbox.
However, you can choose to save copies of sent emails in your main mailbox (on your email provider's side). To do so, head to your account's settings and choose the email account from which you're sending the campaign.
In the "Sending" tab, enable the switch to save those copies.
