How it works

Inbox in Woodpecker is the place where you can find your prospects' replies (All), send a New Email, Reply to your prospects, Forward your messages or Delete them. Scroll down to learn more about these options or jump to the last section to learn what else you can do in Woodpecker Inbox.

Your Inbox is divided into sub-categories where you can find replies:

marked as interested, maybe later, or not interested. Learn more How to use interest level? »
messages from the prospects of the particular status: responded, autoreplied, bounced, invalid, blacklisted, opt-out. You can find more information about statuses in our article What does the STATUS of a prospect mean?

New Email

New Email allows you to create a new message directly from your Woodpecker Inbox.
Sending an email using the New Mail feature automatically creates a new campaign.
That campaign is added to the queue if you have more campaigns running.
Campaigns created by sending a single email will be added to a folder CUSTOM EMAIL. If you change this folder’s name, Woodpecker will create a new one, also called CUSTOM EMAIL, and assign a new campaign to that folder.

Image showing arrow poiting to 'Custom Email' tag next to the campaign name

What can you do?

Change the sender’s email (you need to have at least 2 mailboxes connected).
Type or paste in your prospect's email address.
Add Cc and Bcc.
Fill in the Subject line.
Change the font type and size.
Disable/enable open tracking.

Where can I find my custom emails?

Go to Campaigns.
Filter your campaigns by Folder → CUSTOM EMAILS. Read more about folders »

Gif showing how to enter the 'Custom Email' folder from the campaigns page

Reply

This feature allows you to answer your prospect's email.
While creating a reply, the open tracking option is disabled.
As there is no sent box in Woodpecker, you won't find your sent replies in the App.

What can you do?

Change the sender’s email.
Write your addressee’s email address.
Add Cc and Bcc.
Fill in the Subject line.
Change the font type and size.

Forward

Similarly to the Reply, doesn’t create a new campaign. Other functions stay the same.

Delete

Image with arrow poiting to a different option when deleting the massage from the inbox

Delete only from here - only deletes the email from Woodpecker Inbox. You will find that message in your mailbox.

Delete from here and my email Inbox - deletes this specific message from Woodpecker Inbox and your mailbox

Watch out! This option removes messages also from your mailbox. That means that you won't be able to access it through your email provider and restore it.

Delete all past and future emails from this prospect from here - deletes all emails from this prospect and prevent any future emails you might get from them from appearing in Woodpecker Inbox. They will still come to the inbox on your email server.

Delete all past and future emails from this domain from here - deletes all emails from any prospects sharing this domain and prevents any future emails you might get from them from appearing in Woodpecker Inbox. They will still come to the inbox on your email server).

GDPR encrypts this prospect - deletes all emails and encrypts your prospects' data, changing their status to OPT-OUT. Learn more about how to use GDPR encryption and unsubscribe.

Learn more about deleting emails from Woodpecker Inbox.

What else can you do in the Woodpecker Inbox?

Filter by Campaign

Image showing an option to filter massages in inbox by the campaign

Change prospect’s status

Set a new date for a follow-up for prospects who sent an autoresponder

Image of calendar view from which you can choose the date on which the sending will resume for autoreplied prospects

Assign email to campaign

Image with arrow poiting to a menu from which you can assign massage to a campaign

Have a look at our list of hotkeys that make navigating through your Inbox in Woodpecker quick and easy.

Learn more on our blog How To Manage All Your Replies in Woodpecker Inbox »