Billing: Glossary

The stored and contacted prospects pair is the main billing unit. To have a Woodpecker account, you must have at least one email account connected to run campaigns.

Besides the stored and contacted prospects pair, there's also a LinkedIn slot (for Sales Assistant users) which lets you connect your LinkedIn account.

Add-ons are features that are not included in the basic fee, and you can buy them separately to increase the effectiveness of your campaigns. Fees for those are either fixed or depend on the number of Clients (under Agency).

The final price for the account will consist of a fee for the contacted and stored tier and a fee for all active add-ons.

An email address (mailbox) connected to Woodpecker for sending your campaigns. Here you can find more information about managing your email accounts »

Remember that in order to receive emails into your Woodpecker inbox and control your campaign flow, you need to have a certain email account connected. If it is disconnected, Woodpecker will not download incoming emails from this mailbox.

You can have as many active email accounts connected to Woodpecker as you need.

All Users in a single Woodpecker account. You can add or remove Users anytime in Settings → Company Settings → Team.

Separate login and in-app view for a person you invite to co-manage your Woodpecker account. You can add as many users as you need without any additional fees. Here is an article that will help you with managing your team »

Woodpecker Agency is our product that you can start an account with. It provides a dashboard that allows easy management of campaigns for multiple Clients.

While having a Woodpecker Agency account, if you decide to buy an add-on, the additional cost added to your billing will be the price of an add-on multiplied by the number of Clients you have there. Read more »

The chosen business entity that graciously provides the name for your account. It may (but doesn't have to) be the name of your business. Your company's full name must only appear in your billing data if it is billed for your account.

For Agencies, a Company is a "sub-account" created and managed by an Agency for its client. It is almost identical to a standard Woodpecker.

One full month's or year's use of your account. It starts on the same day every month (e.g. March 5th – April 5th), or on the same day every year (for yearly subscriptions). Payment is collected on that day, which renews the subscription for your account.

Tab under the Billing section where you can find more detailed information about your next payment » with a breakdown of what your price is based on as well as the discounted amount (if applied) and taxes.

By choosing a payment method and confirming your payment, you have your Woodpecker subscription activated. It will be renewed automatically until you decide to cancel it.

After Confirming payment for your account, the system collects the monthly/yearly fee, which has your subscription renewed for the following month/year. This happens automatically at the beginning of your Billing cycle.

The legal document with the details of your payment. You can access your invoices in Settings → Billing → Payment History section. If you added a Billing Email to your account, every invoice will also be sent to that email. Read more about invoices »

By canceling your subscription, your account will be deactivated and deleted by the end of your Billing Cycle. Until then, you may use your account; no additional fees will be charged. All the data in your account is lost when it is deleted. Read more about deleting »

By pausing your subscription you can put your account on hold for a reduced fee ($10), with the start of the next Billing Cycle. No sending is possible, but the app keeps tracking replies and updating the statistics in your campaigns. All your data is kept in your account, and you retain full access to it. Read more about pausing »