Pausing account

In order to keep your profile and all data for later use, you can have your account paused.

Weronika Wróblewska avatar
Written by Weronika Wróblewska
Updated over a week ago

Can I pause my account for the time being?

Yes, in order to keep your profile and all data for later use, you can have your account paused.

  1. Go to SettingsBilling → Subscription.

  2. Scroll down to the 'DELETE OR PAUSE ACCOUNT' section.

  3. Click the 'Pause account' link.

    Picture with arrow pointing to "Pause or cancel" link
  4. Read the Pause mode info and click the 'Continue' button.

    Picture showing Pause information with the "continue" button

5. Select a reason for pausing the account and click the 'Pause account' button.

A list of reasons for pausing to choose

Alternatively, contact support specifying your Woodpecker login.

How it works

While your account is paused, sending emails and creating new campaigns is disabled, but you retain full access to all your data: you can review and tag messages in Inbox, update your prospects base, and download any entries to a CSV file, as well as review any of your campaigns, and related statistics. These will also be updated with any new replies from your prospects during the pause.

What remains functional


What is disabled

reviewing and tagging emails


sending emails

reviewing statistics, downloading prospects


creating new campaigns, editing campaigns and prospects

editing and removing prospects, downloading entries to a CSV file


adding new prospects

editing profile and billing data, modifying signatures, adding or removing Email Accounts


adding or removing Users


When your account is paused, the monthly fee is reduced to $10.

After unpausing your account, you will be charged for activating the subscription. If you decide to unpause the account before your next billing date, the price for activation will be reduced by the unused pause period as a discount. You can see the details in Settings Billing Subscription.

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