What's the deal with bounces?
A bounced email (or simply "bounce") couldn't be delivered and is returned to the sender. In most cases, it contains information from the mail server, saying why the email could not reach its recipient.
There are two kinds of bounced emails: "hard bounce", and "soft bounce". These are appropriately named; in short: if you soft-bounce off a mattress, you can try it again (how cool is that, after all), but that's not the case with bouncing off hard surfaces.
Hard bounce is "permanent", in the sense that the address is found to be invalid, or otherwise unreachable. It is not advisable to resend hard-bounced emails.
Soft bounce is temporary, as the recipient's address is recognized to be correct, but the email couldn't be delivered because the recipient's mailbox is full or the mail server is temporarily unavailable (many more reasons possible). Retrying is definitely an option.
Here you can check out Why Emails Bounce Back: 10 Most Common Issues »
In either case, Woodpecker will assign the status "BOUNCED" to the related prospect automatically, and will not continue sending emails to that address. You can review the information in the bounced email and decide whether to change the prospect's status back to "ACTIVE" in order to retry. If you do so, Woodpecker will resume sending it to that prospect.
Note that they will receive follow-up emails next. The solution to that is to copy your campaign (use the "Copy" button from the drop-down menu on the right), and then add those prospects to that copied campaign, so that the first email can be resent to them.
Reviewing the bounced emails
Inbox
Open the Inbox in Woodpecker, then click "BOUNCED" in the categories on the left. Any bounced emails are recorded by Woodpecker, and you can access them right here.
Campaigns
Open the Campaigns menu, then click any campaign that has some bounced emails (take a look at the stats), and open the Prospects tab in that campaign, next click the filter "Status" and select "BOUNCED". Check the related emails in the list by expanding the displayed entries.
You can download and export this list of prospects to a CSV file, by selecting any entries and clicking "Actions" (top-right), then selecting "Export as .csv" from the drop-down menu.
Troubleshooting
Deliverability - issues with SPAM
Let's say you have checked your campaigns and Inbox and noticed a lot of bounced emails, some of them marked, for example, as "High probability of SPAM". This is the signal that your messages may be landing in the SPAM folder and don't reach your prospects.
Have a look at our articles to learn how to deal with SPAM issues:
So, what are invalids all about?
"Invalid" refers to an email address that has been verified by the system as – you guessed it – invalid, either because there was a typo in it, or because it doesn't exist, has been deactivated, or otherwise cannot be reached at all (e.g. because it's in a closed network).
Email addresses are checked and verified by the App thanks to our integration with Bouncer before your emails are sent – Woodpecker checks if the recipient is there and can get your email. If this is found to be false, this status is assigned automatically, and no emails are sent to that address.
Some of these addresses may simply contain a typo, which can be easily corrected by you once spotted. That is why it's a good idea to check prospects with the Invalid status once in a while.
Checking the invalid addresses
Campaigns
Open the Campaigns menu, then click any campaign that has some invalid addresses (take a look at the stats), and open the Prospects tab in that campaign, next click the filter "Status" and select "INVALID". A list of invalid addresses in that campaign will be displayed.
You can export this list of prospects to a CSV file, by selecting any entries and clicking "Actions" (top-right), then selecting "Export as .csv" from the drop-down menu.
