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Connecting your mailbox
​Troubleshooting
​FAQ

Once your campaign is created, open it (click ‘Campaigns’ in the black bar at the top, then click your campaign), and click Connect your email, right below the campaign's name.

Alternatively: you can go to Settings, then click the green button Add Email Account.

Woodpecker has native, one-click integration with Microsoft Office 365/Outlook.

Choose Automatic connection and the App will auto-detect settings and quickly configure the email for you.

You'll be redirected to a new browser window in which you'll need to log in to your Office 365 account in order to connect this email to Woodpecker.

Remember to turn off the 2-step verification login for the connection time. Once your account will be connected - you can turn it back on.

You can fill in your From name. It’s your sender’s name that will be visible to your recipients. You can also set up a signature that will be attached to the emails you send.

You can skip this step for now and edit your From name and Signature later by clicking set it later in Settings.

… and give Woodpecker a few moments to complete the setup. Afterward, you will be able to select this email as a sender in your campaign.

Finalize the setup by clicking the OK button to continue creating your campaign.

Once you connect your email account to Woodpecker, the App will send you the message confirming the successful connection. You will see it in your primary inbox. Its subject is "Testing your email connection with Woodpecker.co" and should look like the one on the image above.

Don't worry, this is an automatic message sent from our internal email address [email protected].

In case you're connecting a mailbox to a company under the Agency panel, we will send the message from the email account connected to your Agency account. The content of that message can be crafted by you in the Agency panel settings. Have a look at the Agency Quickstart Guide »

You can't find the test message in your inbox?

Testing your connection – campaign email

Woodpecker will be testing your email connection and deliverability every day by sending the test email to another of our internal email addresses, [email protected]. Don't worry! While you have active campaigns, we will be sending the email once a day to check if your deliverability settings, such as SPF records or DKIM, have been set up correctly. Although a copy of those emails can be different than the original copy of your campaign, we do it to make sure that you're up-to-date with your domain settings. Here you can read more about our deliverability checks and report »

Deliverability

Deliverability is the number of emails that have reached the recipients' inboxes compared to the number of sent messages overall. The goal is to have as many of your emails land in your prospects' inboxes rather than going to spam folders. To ensure high deliverability rates, make sure you set up SPF and DKIMcorrectly. Click here to learn more about the importance of deliverability.

Warm-up

Also, don't forget about the domain and email address warm-up.

Q: Why do I need to set up SPF and DKIM?

SPF records tell mailboxes which hosts are allowed to send mail from a given domain. You can add SPF records in your DNS settings to easily prove your authenticity and help your email deliverability.

Q: How can I set up SPF and DKIM?

Here's Microsoft instruction on how to set up SPF and DKIM.

Q: What SPF should I add?

If you're using Microsoft to send your messages, you should consult this page. It's very important to set it in only one line. Use the "include" statement if you wish to add more values, for example, Sendgrid or Mailgun. Here is SPF record for Exchange Online: