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How to contact prospects that didn't respond?
How to contact prospects that didn't respond?

You can contact non-responsive prospects by importing them to a new campaign, or updating the old one. Learn how to do it from this article.

Weronika Wróblewska avatar
Written by Weronika Wróblewska
Updated over a week ago


When some prospects won’t respond or even open your first email in the campaign, you might be wondering about another way to contact them again. This article will give you two quick workarounds in which you could do it in Woodpecker.

Creating a new campaign

To start, choose the campaign that you want to export the prospects from. Navigate to the Prospects tab in the Campaign. Here, you can filter your prospects with the “Opens” and “Status” filters.

Filters: status nonresponsive and 0 opens

For the first filter, choose “Opens: 0”. Keep in mind that you should only use this filter when you are sure that you had the Open tracking enabled and that these prospects did not open your emails.

If your campaign is completed, you can use the “Status” filter by choosing the “Nonresponsive” status from the drop-down list.

Gif with choosing the "Nonresponsive" status from a dropdown list

When your list of prospects is filtered, you can move on to selecting them by check-marking the box at the top of the table on the left.

Image with highlighted steps to select all prospects that are nonresponsive and didn not open the email

After you’ve done that, an “Actions” button should appear, and by clicking on it, you will be able to export the prospects to a .CSV file.

Export the nonresponsive prospects to .csv button

With the exported file, you can start creating the campaign. If you’d like, you can always make a copy of the one you exported prospects from and it will be automatically created in Woodpecker.

Gif showing where to copy the completed campaign

Add the prospects by importing the file. Proceed with this process as you would with adding duplicates »

Gif with adding prospects as duplicates

At the end of this operation, you will receive a message about some prospects being already contacted – choose to include them in this campaign and click on the “Add” button.

Adding steps to a campaign

If you have a campaign with less than 12 steps in it (16 for Agency and Sales Assistant users), you can add more emails to the sending sequence. The campaign will start from the new step and that way you will be able to contact the prospects that never replied to you.

Image showing completed campaign with the edit button highlighted

After you’ve updated the campaign and started it, those prospects with a “Nonresponsive” status will be automatically assigned the “Active” status. If it won’t change by itself, you can always do that manually.

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