IN THIS ARTICLE

How to delete the email account from Woodpecker

Inbox

Campaign

Multiple mailboxes

If you want to delete your email account from Woodpecker go to Settings → Accounts → Email and click on the trash icon next to the address you want to remove.

Remember, that if you no longer want to use a certain mailbox for sending, you can simply deactivate it using the switch button. This way, in case you’ll want to use it again, you’ll not have to connect it as Woodpecker will remember its configuration.

If you delete the email account you’ll no longer have access to its inbox from Woodpecker. The mailbox will no longer be shown under the Inbox tab.

However, Woodpecker will keep the responses from your prospects when the messages were sent to them from deleted email address in the campaign.

You can access both emails sent by you, as well as your prospect’s replies within the Prospects tab of your campaign, by clicking on the arrow next to their email address.

Note: in case you’ll remove your mailbox and connect it again later, Woodpecker won’t sync historical responses from your prospects and they won’t appear in their last activity.

If you’ll remove your email account from Woodpecker, all of the running campaigns that used this account for sending will be stopped. You can resume them by selecting a new email address.

Since Woodpecker will save correspondence with your prospects, it will also save their whole activity. So even if you delete your email address from Woodpecker, your campaign stats will remain untouched, and you can review them at any time.

When removing a mailbox from a multiple mailbox campaign, prospects assigned to this email account will be placed on hold until they are assigned to another mailbox that matches their status. Keep in mind that follow-ups are always prioritized over opening emails, so it might take some time until those prospects start receiving emails. You will also see information about it when removing the mailbox from the campaign.