Woodpecker recognizes most replies sent by autoresponders (it is still learning to understand “Out of office” in Chinese). When a message is marked as being an auto-response, your prospect's status changes to Autoreplied.
You'll find this prospect in the To Check tab in the category AUTOREPLY. You are given an option to set the date when the prospect should be contacted again.
How to set the date for a new email?
1. Open your campaign.
2. Click the tab To Check.
3. Navigate to the category AUTOREPLY.
4. Click Resume on date...
5. Select the day you want your follow-up to be sent. You can also type the date in.
6. Your prospect's status will be changed to ACTIVE and the date of the next follow-up will be shown in the details.
Tip: You can choose the date of the next contact for that prospect also in Inbox.
Smart autoreplies
Smart Autoreplies automatically set up the earliest possible follow-up date after Woodpecker detects an out-of-office message.
By activating this feature, you won't have to manually set follow-ups for prospects from whom you have received an automatic response. Woodpecker will pick the date based on the reply from your prospects, and if it doesn't suit your needs, you can always change it in the campaign view.
To turn it on, head to the Company settings tab in your account's settings and click on the Smart automations subtab. Click on the toggle switch next to the "Smart autoreplies" and wait until it changes its color from grey.
