IN THIS ARTICLE

1. How to upgrade your account
2. How to downgrade your account
3. FAQ

How to upgrade your account

While creating your campaign in Woodpecker you might stumble across one of our tooltips informing you that you cannot use one of the more advanced features like, for example, A/B Tests.

In order to unlock additional features and upgrade your account please go to Marketplace Add-ons and click on the extra feature which you are interested in.


Note: displayed price might be different for you as it is based on the number of slots that you currently have. Take a look at Billing: FAQ » to understand it better.


After clicking on the chosen add-on you will see its description and underneath will be a price that will be added to your billing period.

Once you click on the green button you’ll be able to use newly purchased features right away. By adding any add-on in the middle of your billing cycle, you will pay a prorated amount for it right away, since all of our payments are pre-paid.


If you want to learn more about what our add-ons have to offer, please visit articles dedicated to each of them:


Adding more Slots

You can also upgrade your account by adding additional slots, which will allow you to run campaigns using more email accounts. Check out our guide on Adding and removing slots »

Note: if you’ve purchased any add-on, its features will be applied to all the slots under your account. The final price for the slot is the basic fee and costs of active add-ons.


How to downgrade your account

If you wish to lower your subscription price, please review your active add-ons as you might not need all of them to run a successful campaign in Woodpecker.

In case you would like to remove any of them, click on its icon in the Marketplace → Add-ons tab, and under its description, you will see the “Remove add-on” button.

If you remove the add-on in the middle of the billing cycle, the payment difference will be returned to you in the form of a discount for the next subscription period.


Removing slots

Another step to lower your subscription price would be to delete unnecessary slots from your account. You can do so by clicking on the red cross next to the slot space.

Note: you can only delete empty slots. In order to empty them, please deactivate some of your email accounts »


FAQ

Q: Can I activate the add-on for only part of my slots?
No, once you purchase the add-on, its features will be applied for all the slots under your account.

Q: Can I switch emails connected to a slot?
Yes, if you no longer send emails with an email account you can deactivate it and connect another email address for the same slot. More on this topic in our article about Managing your Email Accounts »

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