In this article
In order to use our Woodpecker mobile app you need to have a smartphone with Android system version 7.0 or higher.
How to set it up
1.1 Download the app
To start off with using our Woodpecker mobile app, you need to go to Google Play store and download the app.
After that, it will be automatically installed on your mobile device. Once that process is finished, you’ll see the Woodpecker app icon on your app screen.
1.2 Give permissions
As you click on its icon, you’ll be asked to give permission to track incoming phone calls, which is necessary for our app to work properly.
1.3 Login to Woodpecker mobile app
Next, you’ll see the login screen. Enter your Woodpecker credentials (the same you use to log in to the web application) and click Log in.
In case there are no mobile slots available, you’ll see pop-up information about that. Go to your Woodpecker web account and add (or empty) a mobile slot in order to connect a new mobile device to it.
2. How it works
2.1 Overview of the homepage
After login, you’ll see either a list of prospects for which a task call was created among your campaigns
or, if you are an Agency user, you’ll see a list of companies to which you can log in and check tasks created under them.
You can log in to companies under your agency by clicking on the icon on the right of their name. After that, you’ll see the list of tasks created under this company.
2.2 Call task details
On the view with the call-tasks which you have to-do you’ll see information about your prospects, such as their (1) first and last name (if you’ll provide us with such data) and (2) the campaign name to which they are added.
From here you can make a phone call to the selected person - just click on the (3) phone icon next to their name.
By clicking on the (4) arrow next to the phone icon you’ll be redirected to a page with your task details, which you’ve provided while creating it in the Woodpecker web app, such as phone number, due date, and task description.
From here you'll be able to change both your prospect's status and your task status.
The first one can be done using the drop-down menu with statuses – click on it and simply choose the one that fits your prospects best.
If you want to mark your task as done or ignore it, click on the (5) three dots in the right upper corner.
2.3 Making a call
You can make a call by clicking on the phone icon next to the prospect name in the task list, or by clicking on the same icon on the prospect’s details page.
While making a phone call, you’ll only see a number of your prospects on the screen, not their name (unless you add them to your contact list).
If your prospects answer and the conversation continues for at least 20 seconds, Woodpecker mobile app will detect that and automatically change their status to RESPONDED.
Prospect’s status will also be changed from ACTIVE to RESPONDED if they are the ones to call us – our app will be able to detect that.
If your mobile device is connected to more than one company in Woodpecker, keep in mind that our mobile app will only detect incoming calls for the company to which you are currently logged in.
You can check to which company you are logged in by taking a look at the bar at the top of the task list. If you want to switch companies, log out of the current one by clicking on the icon in the top right corner and logging in to another one.