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How to replace the sending email with a new one?
How to replace the sending email with a new one?
Instruction on how to switch sending addresses for your already running campaign.
Weronika Wróblewska avatar
Written by Weronika Wróblewska
Updated over a week ago

There are two options if you need to start using a new email account in Woodpecker.

  1. You can purchase an additional slot to which your email account can be connected. As a result, your monthly payment will be increased. Read more about Billing »

  2. You can deactivate the old email and then add a new one and connect it to freed slot – in this case, your pricing will stay unchanged.

How it works

Removing an email account from Woodpecker causes the IMAP to disconnect. IMAP is responsible for receiving the messages. Replies that your prospects have sent to this email address won't be kept in Woodpecker anymore. However, the replies will be still accessible through your email provider's inbox.

How to replace the email?

1. Go to 'Settings' → 'ACCOUNTS' → select your account.

2. Then, click the switch button icon to deactivate the old email account.

Gif showing deactivating an email account by switching the button next to the email address off

3. Once the old email is deactivated, you can add the new one. Click the ADD EMAIL ACCOUNT button and follow the instructions.

Image of arrows pointing at the Accounts tab from where user also can add the email account

Now just go to your campaign and choose your new email address for sending and resume it.

Troubleshooting

If you will have any problems when connecting the new email to Woodpecker, check out our articles or contact us!

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